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Advanced Selection / Interview Skills (P004)
The one day course will assist participants develop the skills, knowledge and competence required to prepare and carry out structured interviews as part of the selection process. They will learn to identify the behavioural characteristics involved in selection interviews, employ appropriate questions in selection interviews and develop guidelines to avoid unfair discrimination in selection interviews. Back to top
Bullying & Harrassment in the Workplace (P003-2)
Bullying and harassment cases have increased dramatically over the last few years in Ireland. This one day programme will ensure that participants understand the legal implications for the employer with regard to bullying and harassment in the workplace. Participants will acquire an understanding of the vital signs and will know the correct action to take within employment legislation. Back to top
Conflict Resolution ()
Find solutions to existing disagreements or prevent conflicts from arising in your workplace. Upon completion of this one-day programme, participants will be able to help others manage challenging workplace behaviour and maximise their performance and productivity. Employees, supervisors, team leaders and managers at all levels will find this course extremely beneficial. Back to top
Customer Care (C002-3)
Aimed specifically at customer service staff and staff who deal directly with customers, this day long course aims to develop standards required to achieve excellent customer service. Topics covered include self-presentation, communication and handling of difficult customers and situations. It also includes internal customer service. Back to top
Employment Law Part I (P003-1)
For managers and supervisors who want to be confident that their dealings with staff are within legal requirements. This one day programme includes all aspects regarding contracts, equality, leave, bullying and harassment. Review of case law and all recent changes in employment legislation is also covered. Back to top
Employment Law Part II (P-003-1)
An in-depth look at employment legislation and case law. This one day course will enable participants to handle commonplace employment issues that arise in a positive and professional manner. They will understand the legal responsibilities in terms of current employment legislation at all stages of the employment relationship. Back to top
Employment Legislation ()
This one-day programme provides all business, particularly SMEs, with working knowledge of existing and pending employment legislation. It covers recruitement, statutory leave, handling discipline and bullying in the workplace. Upon completion participants will be able to plan and manage their organisations in line with best practice while complying with statutory requirements. Back to top
Essential Skills for Managers I (G009)
A one day course for supervisors and managers who want to develop their skills and effectiveness through better management of meetings, time management and delegation to their employees. Back to top
Essential Skills for Managers II, incl 1-2-1 (G0010)
For managers who want to understand their own behavioural tendencies in critical, job-related competencies and who want to understand how to improve their performance in the workplace in these critical areas. Back to top
Finance for the Non- Financial Manager (G0011)
A practical one day training programme taking the fear out of finance for managers with a non-financial background who need to increase their financial and accounting awareness. Topics covered include interrupting management accounts, budgetary control, forecasts, key financial and operating metrics, cost accounting and margins. Back to top
Interview Skills ()
For companies to suceed in today's competitive environment they need to secure staff who possess the skills, knowledge and competency profile necessary to drive this agenda. Upon completion of the programme participants will have achieved a level of understanding in the key areas of using interviews for the effective selection of staff. Back to top
Managing Safely (H003-2)
The course aims to ensure that people at senior levels understand their responsibilities in relation to health & safety in the workplace with particular reference to the 2005 Safety, Health and Welfare at Work Act. Participants will gain the confidence that they have delegated safety management in accordance with their legal responsibilities on behalf of the company. Back to top
Marketing ()
This four-day programme covers customer identification through to developing a marketing strategy. Topics covered include market analysis and customer segmentation, as well as performance measurement and benchmarking. The course is of benefit to business owners, managers and sales team members who wish to develop a comprehensive market plan in order to understand market trends and increase sale. Back to top
Maximising Meetings (C002-4)
At the end of this programme participants will understand the value and importance of an effective meeting, the key components of a successful meeting and will be able to recognise the impact of a failed meeting. Ideal for senior and middle managers who want to increase productivity and deliver better results in shorter periods of time from the meeting process. Back to top
Negotiation / Conflict Management (P005)
This two day Negotiating & Conflict Resolution course is ideal for senior/middle managers and personnel involved in HR, Sales, and purchasing or involved in a role that requires negotiating or where conflict arises. The course will explore at depth a range of successful communication techniques and will explain how these can be used to help them achieve key objectives in negotiations and conflict situations. The programme is focused on setting in place principles for the development of robust negotiation skills. Back to top
People Management Skills I (M002-2)
This is a three day course for managers (experienced or recently promoted) who need to achieve targets and results through people. Participants will learn to develop and implement skills that bring out the best in people and achieve increased performance. Back to top
People Management Skills II (M002-3)
This two day course is designed for supervisors and managers who have over two years experience managing people and who want to further deepen their skills and improve their effectiveness in managing people, performance. Topics covered include proactive management, team based approaches to delivering results and change, leadership skills, managing change. Back to top
People Management Skills III ()
This two day course is designed for supervisors and managers who have over two years experience managing people and who want to further deepen their skills and improve their effectiveness in managing people, performance. Topics covered include proactive management, team based approaches to delivering results and change, leadership skills, managing change. Back to top
Performance Management (M002-1)
This programme is an intensive, practical and relevant course for all managers (experienced or recently promoted) who want to implement a system for managing performance and achieving higher levels of productivity, efficiency, sales, profitability, innovation, employee motivation and satisfaction. Back to top
Presentation Skills (C002-2)
For managers or staff in management or sales who need to master the skills and develop the confidence in making successful business presentations. This hands-on two day programme allows participants to be relaxed with their own styles and deliver their message effectively. Back to top
Project Management (G007)
This two day course is aimed at managers who wish to learn a pragmatic approach to the planning and managing of projects. Explore the many aspects of planning, implementing and managing a project from start to finish. Back to top
Report Writing (C002-1)
Clear communication increases efficiency and productivity. Ideal for individuals with a report writing function who wish to improve their drafting skills and to acquire concise and effective reporting skills. This one day course covers the essentials of good business writing from E-mails to proposals and reports. Back to top
Safety Committee Training (H003-1)
Under the 2005 Safety, Health and Welfare at Work Act, new duties with regards to consultation, costs of accidents, accident investigation, hazard identification, risk assessment, guidelines for effective safety meetings and safety committee duties. This two day course will enable management and employees to work together most effectively in their mutual objective of maintaining a safe place of work. Back to top
Sales Training (C002-7)
This course will assist participants to become a more effective sales managers / personnel through an enhanced understanding of the relationships among strategy, sales management systems, performance metrics, and selling behaviour. Participants will be able to recognise the challenges and opportunities inherent in building a customer-responsive, enterprise-focused sales organisation. Back to top
Team Building (P002-1)
Ideal for team leaders, managers and owners, this two day programme will improve the capacity of your team to increase productivity and deliver quality results based on clear goals, productive procedures and supportive behaviours. Back to top
Time Management (C002-6)
This one-day programme enables participants to increase productivity, learn how to prioritise work and work more efficiently and effectively. It covers time management from both a strategic and operational point of view. Upon completion of the training, participants will be able to prioritise tasks, analyse their use of time and develop an interruption elimination system. Back to top
